Privacy Policy

Introduction

The Artisans Valley is committed to protecting your privacy and ensuring that you feel confident when using our Website.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with applicable Australian privacy legislation.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

Collection and Use of Personal Information

Any personal information you provide through our Website will only be collected and used for legitimate business purposes, including:

• Managing customer and business relationships;
• Responding to enquiries;
• Processing requests and transactions;
• Providing customer support; and
• Improving our products, services, and customer experience.

Where you complete an online registration or enquiry form, the information you enter will only be collected if you submit the form electronically, by post, or in person.

We may also use your information to:

• Notify you about changes to our Website;
• Inform you about our products, services, opportunities, promotions, and special events;

Where information about third parties is provided, it will be sent directly by The Artisans Valley. Your personal information will not be disclosed to third parties for marketing purposes without your consent.

To provide our services efficiently, it may occasionally be necessary to disclose your information in the circumstances outlined below.

Disclosure to Employees, Contractors and Agents

From time to time, The Artisans Valley may engage employees, contractors, consultants, or other service providers to perform functions on our behalf, including administrative or operational services.

These parties will only have access to the personal information reasonably necessary to perform their duties and are not authorised to use that information for any other purpose.

Disclosure Where Required by Law

We may disclose your personal information where required or authorised by law, including where disclosure is required:

• By a court order;
• Under subpoena;
• In connection with legal proceedings;
• To law enforcement agencies; or
• As otherwise permitted under applicable privacy legislation, including for the investigation of suspected unlawful activity.

Disclosure With Your Consent

Except as described in this Privacy Policy, we will generally notify you before disclosing your personal information to third parties and, where appropriate, provide you with the opportunity to withhold your consent.

By using this Website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of the Website.

We may update this Privacy Policy from time to time as our Website, business operations, and legal obligations evolve. We encourage you to review this Privacy Policy regularly.

Respecting Your Privacy

If you visit areas of our Website that do not require you to log in, register, or otherwise identify yourself, our systems may automatically record certain information about your visit, including:

• The date and time of your visit;
• The pages you access;
• Any information or files downloaded; and
• Other technical information relating to your use of the Website.

This information does not personally identify you unless you voluntarily provide us with personal information.

Cookies

The Artisans Valley uses cookies to improve your browsing experience and enable certain Website functionality.

Cookies are small text files stored on your device by your web browser.

Cookies help us:

• Allocate a unique identifier to your browser;
• Maintain session information between your browser and our Website;
• Improve Website functionality;
• Identify pages previously visited;
• Support secure online services, including payments and registrations.

The cookies used by Tree of Life do not collect personally identifiable information.

If you wish to use secure areas of our Website, including online payment or registration services, you must configure your browser to accept cookies.

IP Addresses

Our web servers automatically collect your IP address to:

• Diagnose technical problems;
• Administer and maintain the Website; and
• Compile aggregated demographic information.

This demographic information is collected in aggregate form only and cannot reasonably be used to identify individual users.

User Feedback

We welcome your feedback, suggestions, and ideas regarding our Website and services.

Feedback submitted by users may be stored and used to:

• Improve our Website and services;
• Administer our business operations; and
• Assist in future product or service development.

We may share aggregated feedback with our business partners. Where feedback contains personal information, identifying details such as your name or email address will generally be removed before sharing.

If we wish to publish your comments together with your name or other identifying information, we will first seek your permission.

Marketing Communications and Opt-Out

Where permitted by law, we may send you marketing communications relating to our products, services, promotions, or special offers.

You may opt out of receiving these communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Third-Party Websites

Our Website may contain links to third-party websites.

Tree of Life is not responsible for the privacy practices, security, or content of external websites.

Any information you provide to third-party websites is governed by the privacy policies of those websites.

Syndicated Content

The Artisans Valley may distribute or syndicate content through third-party websites and platforms.

Your activity on those websites is governed by the privacy policies applicable to those websites.

Removal from Third-Party Lists

The Artisans Valley is not responsible for removing your information from mailing lists or databases maintained by third parties.

Information Security

We take reasonable steps to protect your information against misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Physical security at relevant facilities;
• Industry-standard technical safeguards;
• Secure network infrastructure; and
• Appropriate access controls.

While we make every reasonable effort to protect your personal information, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Accordingly, although we take reasonable precautions to safeguard your information, we cannot guarantee absolute security and will not be responsible for events arising from unauthorised access beyond our reasonable control.

Accessing or Updating Your Information

If you wish to access, correct, update, or modify personal information previously provided to us, please contact us using the details below.

Contact Us

If you have any questions regarding this Privacy Policy or our handling of your personal information, you may contact us at:

Support@theartisansvalley.com.au

Disclaimer

This Website has been prepared by The Artisans Valley for general informational purposes only.

While reasonable care has been taken in preparing the information contained on this Website, we do not guarantee or warrant the accuracy, completeness, reliability, or currency of any information provided.

Information available on this Website should not be relied upon without first consulting appropriate sources or obtaining professional advice where necessary.

To the maximum extent permitted by law, The Artisans Valley accepts no responsibility for any loss, damage, cost, or expense arising from reliance upon or use of the information provided on this Website.

Security Policy

When you make a purchase through the The Artisans Valley Website, your payment information is transmitted through a secure server using SSL (Secure Sockets Layer) encryption.

We use industry-standard encryption and security technologies to help protect your financial information during transmission.

If you have any questions regarding our security practices, please contact us.